Wasserhund Brewing Company, meaning “water dog” in German, was born from a love of the beach, dogs, and German beer. We aspire to bring the German beer culture to Virginia Beach in the best way by brewing the highest quality ales and lagers and providing the environment to enjoy them with family, friends, and just good company.

We also match our beer with artisan pizza made to order in our brick oven. Or you can order beer sausages and add some sauerkraut for an authentic German experience.

Call it whatever you want; we call it German-style brewing with a Beach kick. Honestly, it’s good beer and good times.

• Hired Big Eye POS Systems
• Switched from NCR to Revel POS
• Redesigned workflow from order to payment – Changed how we modify orders
• Added Online Ordering
• Changed the Roles and Permissions of the Point of Sale Activity
• Installed a Managed Network
• Mapped Ingredients to Products for True Inventory Tracking

STARTING POINT

We started working with NCR Silver for Table Service & Bar Management. The system was manageable and relatively easy to set up, however, there were limitations on how in-depth we could build out our inventory tracking and usage.

DISADVANTAGES

The system did not allow inventory tracking how we needed it and limited the options for online ordering. Support for the POS was subpar at best, and we felt we outgrew the system. We sought other POS software, including Touch Bistro. However, they could not configure the pizza orders how we have them (with additional toppings costing differently per size. We discussed Revel with our Payment Processor, Priority Payment Systems Gulf Coast, did a demo, and decided Big Eye POS is the perfect fit for our business.

THE RESULT

We now have a system in place that is easy to manage and has all the detailed reports we need. Revel handles our full menu in house, online ordering application, inventory tracking, labor & employee tracking and maintains smooth operation in our fast-paced environment.

NCR did not have an easy delivery option. Also, the wireless server configuration did not give us complete reliability when the internet or power went down. There was no ease of use and functionality for the wait staff (they could not split a check always.)

Tracking on NCR could not be broken down and sent to reports with the ease and as detail as Revel. Big Eye POS helped implement a managed network for our POS System, so our system never has any downtime. Even when the internet goes out, we still fully function.

They set up our online menu so our customers could easily place orders with delivery as an option! Boosting our sales and reducing our labor cost.

FEATURE WE NEEDED

• Dedicated Support team for our company
• A Company that could handle our POS, Network, and EMV Payments
• A Menu where our Modifiers Aligned with the way our customers’ order
• A system that can track our inventory from our retail items down to our ingredients
• Online ordering to increase sales while maintaining labor costing
• A simple to use interface for our staff to enter orders
• Proper kitchen print names with modifier choices so no mistakes are made in the kitchen
• Delivery service and in-depth reporting to fully track our sales, margins, labor, and ingredient inventory levels

INCREASED PERFORMANCE WITH BIG EYE POS

• Delivery Sales Increased to $27,000 annual sales
• Speed of service increased house which reduces labor and increases customer loyalty
• Online Ordering allows for simple customer orders; also decreases labor considerably
• Direct support agents help us to manage the business without interruption. No Call centers, all support is personalized
• Our reporting now shows us the actual cost of goods with our inventory, and labor forecasting keeps our margins high