Client Success
We focus on our client’s needs and deliver on top-notch service and support. See why our clients put their trust in us.
Quick Bites, Full Success
Carpaccio
Carpaccio is one of those not-so-hidden gems down in Miami Florida that’s renowned for their pristine quality Italian cuisine. For 16 years they ran on the legacy POS system POSitouch. At first, they switched to Union POS which made them have to close the restaurant for a night to reinstall POSitouch. Union could not handle the volume of tickets going back to the kitchen. Granted this made them wary about changing to a cloud-based solution. Their payment processor reached out to Big Eye POS for a solution that can handle their volume. We demonstrated how the Revel platform can easily handle their volume. The menu build was intense and one of the most complicated we ever put together, but it’s smooth sailing moving forward with very few support requests.
Tossed
The Tossed franchise contracted us to build out their entire POS menu from the ground up. We assisted in menu design, modifier placement, pricing, and the order flow, starting from when a customer is greeted to when they are ready to pay. We assisted with their loyalty campaign by fine-tuning loyalty point redemption rates based on product sales and customer trends. Tossed is a franchise that will be using Revel for all future locations that open.
University of Miami Rathskeller
We converted the University of Miami Rathskeller from an outdated Micros POS system to the Cloud System Revel POS. The conversion was painless, and the install was a cinch. We worked in tandem with their general manager to build out their POS setup to be simple for the staff to use and train while maintaining incredibly detailed reports for their management team. We utilized existing networking infrastructure and worked with their IT department to install the POS in a fully EMV compliant environment.
Ye Olde Brother’s Brewery
Ye Olde Brothers’ build is phenomenal. We have designed the system to track their ingredients from beer tanks to kegs, then converted the kegs into a per pint glass sale. They get accurate margins and waste on everything they make, from the beer to the pizzas. With the new location that opened, they can brew their beer from scratch, track the ingredients used for those batches, then sell those kegs to their two restaurants while fully tracking inventory usage for all three. Truly a masterpiece.
Santino’s
Santino’s already had Revel installed when we began working with them. This scenario is one of our favorite situations because we truly helped their operations by overhauling a complete rebuild of the POS menu. We structured it for their team members to have fewer buttons to press to complete an order. In a high-volume environment, this increase in efficiency proved invaluable! We used the cost of ingredients to input their true cost of goods, allowing them to track margins on an Enterprise level for all locations. We provide ongoing support daily with employee maintenance, custom menu management, and training for new staff.
